Job Description
ABOUT
THE IRC
The
International Rescue Committee (IRC) responds to the world’s worst humanitarian
crises and helps people to survive and rebuild their lives. Founded in 1933 at
the request of Albert Einstein, the IRC offers lifesaving care and
life-changing assistance to refugees forced to flee from war or disaster. At
work today in over 40 countries and 22 U.S. cities, we restore safety, dignity
and hope to millions who are uprooted and struggling to endure. The IRC leads
the way from harm to home.
The
IRC in Yemen began its programs in October 2012 and operates directly and with
partners in nine Governorates across Yemen implementing humanitarian and
recovery programs in Health, WASH, Nutrition, Women Protection &
Empowerment, Child Protection and Migration.
SCOPE
OF WORK:
Under
supervision of the Country Director (CD), and as a member of the Country
Program Senior Management Team the Senior Operations Coordinator (SOC) will
work with the Supply Chain, Administration & Liaison, ICT and Field
Coordinators to assess existing structures and processes, and work to improve
how the Operations Department works internally and, importantly, how the
Operations Department collaborates with and supports other IRC Yemen
departments, especially the Program team. The SOC will be responsible for the
implementation of standard IRC processes, including procurement planning,
distribution planning, project cycle management (PCM), Integra (ERP), and
PowerBI. They will stabilize operations and ICT teams to improve performance
quality and stakeholder satisfaction by implementing service-oriented
practices. Additionally, the SOC will strengthen the operational support
provided to IRC partners through active participation in partner capacity assessments,
development, and implementation of partner support plans. They will also
support the smooth operation of the Aden office, working closely with other
members of the Senior Management Team to represent IRC in Yemen.
The
SOC position in Yemen is unaccompanied, based in Aden and requires extensive
in-country and occasional regional travel.
Major
Responsibilities:
Supply Chain Management:
- Supports the development and implementation of comprehensive supply
chain strategies, including procurement, warehousing, transportation, and
distribution, to support the operation and program activities.
- Monitors and evaluates supply chain performance, identifying
opportunities for improvement and implementing best practices to enhance
efficiency, cost-effectiveness, and accountability.
- Coordinates with internal stakeholders, external partners, and
relevant authorities to ensure compliance with donor requirements, local
regulations, as per the IRC standards and policies.
- Supports coordination with partners by the supply chain team
- IT Management :
- Promotes and ensures compliant use of IRC equipment and
communication resources, including adherence to BIS licenses,
confidentiality, and storage of data and similar.
- Leads the planning, implementation, and maintenance of IT infrastructure
and systems to support the operational needs of the organization,
including hardware, software, networks, and telecommunications.
- Ensures the security, reliability, and scalability of IT systems,
implementing robust cybersecurity measures and disaster recovery plans.
- Provides technical guidance and support to staff, ensuring proper
utilization of IT resources and adherence to IRC IT policies and
procedures.
Data
Management:
- Establishes and maintains robust data management systems and
processes to collect, analyze, and disseminate information critical to
operational decision-making.
- Oversees data collection, storage, and analysis activities,
ensuring data quality, accuracy, and integrity in accordance with
organizational standards and ethical guidelines.
- Programs Support, Strategy and Business Development:
- Works with CD and DDP to identify opportunities for program
expansion and support Field Office operations setup where applicable
- Serves as point person for operational support to programs and in
coordination with the DDP, provides strategic leadership to overall
programming in the designated area of operations.
- Works with the Program managers and relevant field teams during the
preparatory work, assessments, technical requirements, and selection of
external entities in support of the specific projects/program.
- Promotes strong linkages and exchanges between operations and
program teams, including in the field and other offices, to ensure the
sharing of standard methodologies and expertise.
- Advises the DDP about strategic programming directions,
opportunities, and issues affecting project implementation or key local
issues affecting future grants/project developments.
- Ensures that IRC implementation is responsive to/ targeting in-need
communities and coordinated with partners, other implementing agencies,
and clusters.
- Engages in the design phase of IRC programs and enable programs to
adapt to context changes and conflict environments.
- Provides added support to program coordinators as required.
Operational
Support and Liaison:
- Ensures that all policies, procedures, and practices align with
IRC, donor, and national requirements.
- In coordination with Finance, be responsible for the development
and submission of the consolidated monthly spending plan for the field
activities.
- Works daily with support staff to ensure proper daily support
functions and compliance with IRC and donor policies.
- Ensures adherence to IRC administrative procedures by support and
program; supervises support to daily office and program activities in the area.
- Interacts with contractors in coordination with the Program &
Supply chain team.
- Ensures that the required documentation of supplies and
transactions are completed to IRC standards.
- Coordinates with the Finance Department to ensure that payments to
vendors are made on time and without any unnecessary strain on the
financial systems of IRC.
Coordination
& Representation:
- Serves as an active member of the country program’s Senior
Management Team and occasionally deputize for the Country Director when he/she
is out of the country or on leave.
- Has knowledge of and provide input in discussions on safety and
security for all staff,
- Ensures proactive communication within the Regional Office and HQ
Support Departments as appropriate.
- Supports, where necessary, IRC partners assessment and
improve/support their operational capacity
- Ensures IRC in-country legal registrations documents are in line
and updated as per the Yemeni law
- Supports the Supply Chain Lead in coordinating with external
entities like the log cluster for supplies and deliveries to the Yemen CP
areas of operation.
Team
Management and leadership:
- Promotes a supportive, solution-oriented, respectful, and inclusive
management culture within the Ops team and in the Country Program in
general.
- Implements personnel policies including regular one-on-one’s,
ongoing coaching, performance evaluation, staff development & career
pathways, and disciplinary measures.
- Ensures regular & reliable team meetings and maintain open and
professional relations with team members, promoting a strong team spirit
and providing oversight and guidance to enable and empower staff to
successfully perform in their positions.
- Ensures duty of care activities are regularly conducted within the
team to promote staff well-being and keep morale high.
- Is mobile within the Country Program, visiting regularly field
offices.
- Maintains constructive, proactive internal communication on the
progress and obstacles faced by operations.
Key
Working Relationships:
- Position Reports to: Country Director
- Position directly supervises: Supply Chain.
Administration & Liaison, ICT and Field Coordinators
Other
Internal and/or external contacts:
- Internal: Regular relationships with HQ and Regional Supply
Chain colleagues, Deputy Director, Programs, Deputy Director,
Finance, Program department leads.
- External: Humanitarian Access Working Group, NGO
Coordination, and other relevant coordination fora.
Professional
qualifications and requirements:
- At least five years of progressively responsible international work
experience, including at least three years in a leadership role at the
Senior Coordinator level of multi-site, multi-sectoral operations in a
complex operating environment
- Demonstrated successful leadership and management experience with a
multi-disciplinary team in a cross-cultural setting, including active
mentoring and coaching
- Proven experience delivering appropriate levels oversight of a
portfolio consisting of a variety of complex, high-value donor-funded
projects
- Ability to work, live and thrive in a complex environment
- Skilled at building trusting effective relationships and
coordinating operations within a large team
- Strong budget and fiscal oversight capacities
- Established capacity to deal with ambiguity in stressful situations
- Ability to respond to multiple priorities in a timely manner,
producing high-quality outcomes
- Previous experience working in the MENA region and/or with IRC
preferred
- Fluency in English required. Fluency in Arabic is an asset.
- Excellent leadership, people management, interpersonal and
negotiation skills and a demonstrated ability to develop harmonious teams
in cross cultural context.
- Strong negotiation skills with contractors and vendors.
- Experience in IT and security is preferred.
How to Apply
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apply, Please click on the below link: