Job Description
IT Assistant - Assets
Duty Station [Mocha -Yemen]
Who are we?
The Danish Refugee Council assists refugees and internally
displaced persons across the globe: we provide emergency aid, fight for their
rights, and strengthen their opportunity for a brighter future. We work in
conflict-affected areas, along the displacement routes, and in the countries
where refugees settle. In cooperation with local communities, we strive for
responsible and sustainable solutions. We work toward successful integration
and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956,
and has since grown to become an international humanitarian organization with
more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for
all displaced.
All of our efforts are based on our value compass: humanity,
respect, independence and neutrality, participation, and honesty and
transparency.
DRC has been operating in the Middle East (ME) region for over a decade,
running a combination of emergency, livelihood, protection and advocacy
programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon
and Turkey with a Regional Office (RO) in Amman.
DRC Yemen’s response
Throughout its nine field offices and a workforce of 450
staff, DRC upholds its main programmatic objectives to provide immediate and
life sustaining assistance, to strengthen the protective environment, and to
reduce displacement related risks and vulnerabilities by promoting
self-reliance at household and community level.
About the Job:
Overall
Responsible for the day-to-day management of the West Coast
IT infrastructure, this includes providing technical support by installing and
configuring computer systems, diagnose hardware and software faults and solve
technical and applications problems.
Working closely with the Supply chain, IT and Admin Teams to ensure smooth and
effective assets management activities of the West Coast.
Responsibilities:
- Conduct
and maintain comprehensive records of all IT and electronic equipment,
ensuring proper documentation and tracking within the inventory system.
- Oversee
the transfer and installation of IT equipment between locations, ensuring
minimal disruption to operations.
- Install
and configure printers for staff, ensuring proper access to printing
resources.
- Perform
routine maintenance on printers to ensure optimal performance and
troubleshoot any printer-related issues.
- Troubleshoot
and repair biometric attendance systems to ensure accurate time tracking
and reliable operation.
- Continuously
monitor network stability and performance, addressing connectivity issues
proactively.
- Resolve
network-related problems on employee devices to ensure smooth IT
operations.
- Program
and configure internet connections, linking them to network devices for
stable access.
- Prepare
and configure laptops for candidates or employees, ensuring all necessary
software and settings are in place.
- Renew
and manage internet packages for staff, creating new plans as needed to
maintain uninterrupted access.
- Troubleshoot
and resolve issues related to Microsoft Teams and Outlook to ensure
effective communication and collaboration.
- Assist
with the setup and troubleshooting of conference systems for online
meetings, ensuring all equipment is operational.
- Distribute
new laptops to employees and collect old devices, ensuring proper
documentation and asset management.
- Replace
ink cartridges in printers as needed to maintain continuous printing
capabilities.
- Assist
security teams with video extraction from surveillance cameras upon
request.
- Supervise
the installation and setup of new surveillance cameras, ensuring proper
operation.
- Diagnose
and resolve network and audio issues on employee laptops, providing timely
IT support.
About you
To be successful in this role you must have:
Experience and technical competencies:
- 1
years of experience in similar position with INGO/other.
- Computer
configuration & troubleshooting
- Experience
in configuration & troubleshooting LAN, Routers, Switches, Access
points & Satellite Modem
- Experience
in the assets management
In this position, you are expected to demonstrate DRC’
five core competencies:
- Striving
for excellence: Focusing on reaching results while ensuring efficient
processes.
- Collaborating:
Involving relevant parties and encouraging feedback.
- Taking
the lead: Taking ownership and initiative while aiming for innovation.
- Communicating:
Listening and speaking effectively and honestly.
- Demonstrating
integrity: Upholding and promoting the highest standards of ethical and
professional conduct in relation to DRC’s values and Code of Conduct,
including safeguarding against sexual exploitation, abuse and harassment.
Moreover, we also expect the following:
Required qualifications:
Education:
- University
or professional degree in information technology, computer systems, or a
related field
Languages:
- English:
Good writing and speaking
- Arabic:
Fluent
We offer
DRC will offer the successful applicant a contract until
March 31, 2025, renewable dependent on both funding and performance. You must
be available to start work as soon as possible, and be willing and able to work
in Mocha.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms
of Employment. This position will be placed at Band (I Non-Manager) and will be
reporting to the Base Manager.
How to Apply
Application process
Interested? Then apply for this position by clicking on the
apply button or the link below.
All applicants must send a cover letter and an updated CV
(no longer than four pages). Both must be in the same language as this vacancy
note. CV only applications will not be considered.
Females are encouraged to apply for this position.
IT Assistant - Assets (hr-manager.net)
Applications close 24 Oct 2024. The interviews
are expected to take place, in two weeks after advertisement closing date.
If you have questions or are facing problems with the online
application process, please check Need Support?
Need further information?
- Please
note that applications sent directly, will not be considered.
- For
further information about the Danish Refugee Council, please consult our
website www.drc.ngo