Job Description
Protection Officer
– PSS
(Turbah)
Who are we?
The Danish Refugee Council assists refugees and internally
displaced persons across the globe: we provide emergency aid, fight for their
rights, and strengthen their opportunity for a brighter future. We work in
conflict-affected areas, along the displacement routes, and in the countries
where refugees settle. In cooperation with local communities, we strive for
responsible and sustainable solutions. We work toward successful integration
and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956,
and has since grown to become an international humanitarian organization with
more than 6500 staff. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity,
respect, independence and neutrality, participation, and honesty and
transparency.
About the role
Overall purpose of the role:
Under the supervision of the Protection Team Leader, the
Protection Officer (PSS) is responsible for the timely, high-quality, and
effective provision of psychosocial support (PSS) activities in Al Turbah (Al
Shamayateen – Al Mawasit) districts. The Protection Officer will be responsible
to create activity schedules, review PSS activity plans, provide technical
support to the PSS facilitators, as well as conduct PSS activities directly. In
addition, the PSS Officer will support the running of the community centers in
Al Turbah (Al Shamayateen – Al Mawasit)
Responsibilities:
PSS intervention
·
Oversee the implementation
of all recreational and PSS activities for children, youth and adults at DRC community
centers and in IDP sites;
·
Conduct information sharing
sessions and awareness sessions in DRC community centers on topics previously
identified and agreed with the Protection Manager and the PSS Specialist;
·
Raise awareness about the
activities in the centers and in the IDP sites with the community, including
with community leaders and focal points;
·
Provide technical support
to the PSS team, including PSS Assistant and CC Facilitators during activities’
implementation;
·
Monitor the correct use and
storage of material by PSS Assistants and Facilitators;
·
When needed, directly
implement PSS and recreational activities at the community centers and in IDP
sites through mobile units;
·
Lead the set-up and
organization of spaces and materials in the community center in preparation for
the PSS, recreational, awareness raising, and information dissemination
activities;
·
Develop and maintain a
schedule of activities at the community centers in collaboration with the PSS
team;
·
Identify new areas and
locations for mobile PSS and together with the Assistant develop schedules for
mobile PSS activities;
·
Support the Protection Team
Leader in conducting PSS team meetings to ensure adherence to standards of care
and DRC PSS SoPs as well as quality PSS services;
·
Identifying needs for
material and equipment to conduct activities and lead on the procurement of
materials and other center needs;
·
Safely identify and refer
members of the community who require additional assistance and services in
accordance with defined referral pathways and SOPs;
·
Manage the center cleaners
and lead on the administrative procedures associated (contract, attendance,
payment etc.);
·
In collaboration with PSS
Assistants and Facilitators, conduct FGDs with beneficiaries to collect
feedback on ongoing activities and suggestions on new interventions;
·
In collaboration with CC
Facilitators and Protection Assistant share with the Protection Team Leader new
ideas for activities based on identify needs and requests of beneficiaries;
·
Act as PSS Team Focal point
for Protection Team Leader and Program Manager.
Monitoring and reporting
·
Produce and submit weekly
reports and updated databases/tracking sheets to the Protection Team Leader;
·
Provide inputs for monthly
and quarterly reports to the Protection Team Leader;
·
Accurately revise and update
the weekly activities tracker, ensuing adherence to data protection protocols;
·
Support the implementation
of monitoring and evaluation tools;
·
Follow up with Protection Assistant
and CC Facilitators to ensure all paperwork is properly filed in adherence with
data protection and DRC protocols;
·
Identify capacity gaps
withing the PSS team as well as implementation’s challenges and report them to
the Protection Team Leader and Protection PM;
·
Compile the weekly reports
from the community centers and upload it on SharePoint for the Team Leader
revision;
·
Support the Protection Team
Leader to revise the monthly data shared by the IM officer, ensuring accuracy
of reported information, and avoiding any duplication.
Coordination and
representation
·
Together with the Protection
Team Leader, regularly engage with community committees, leaders, and local
authorities to ensure support for DRC PSS activities and community centers;
·
Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative
response to the provision of services and assistance for those attending
activities at the community centers;
·
Develop and maintain effective working relationship with relevant
stakeholders including partner agencies, community leaders and service
providers;
·
Oversee and ensure the maintenance of an up-to-date service mapping of
the service providers operating in the area and ensure that staff are informed
about the available services.
Other
·
Any other duties relating to the nature of the job as directed by the Protection
Team Leader or Protection Manager;
·
Maintain positive work relationship within the team, and promote
team-building efforts in coordination with the Protection Team Leader;
·
Must adhere to DRC’s mission, values, code of conduct including respect
for the principles of neutrality, do no harm and non-discrimination;
·
Must treat all partners and beneficiaries with dignity and respect.
·
Participate in training and coaching as required on PSS curricula, the
relevant SOPs and the data filing and storing procedures.
Experience and technical competencies:
·
At least 3 years of
experience in protection services or relevant humanitarian action;
·
Must have at least 1 year
experience implementing or overseeing PSS activities;
·
Ability to provide
technical support, trainings and supervision to assistants;
·
Ability to maintain
confidentiality, respect, non-discrimination and safety of clients at all
times;
·
Strong written and oral
communication skills, effective in representation and liaison with external
parties;
·
Strong ability to organize
work, meet deadlines, maintain composure, work independently and prioritize
work under pressure, coordinate multiple tasks and maintain attention to
detail;
·
Excellent interpersonal and
problem-solving skills, creativity and flexibility;
·
Computer literacy
(Microsoft Word and Excel);
·
Willing to collaborate with
and support people from different ethnic groups and different religions;
·
Demonstrated interest in
humanitarian work and supporting people effected by conflict.
Education:
Essential
qualification
- Bachelor/Degree in social
work, counseling, psychology, or closely related field; proven field
experience can be accepted in lieu.
Languages:
·
Arabic – Fluent
·
English – Advance
Key stakeholders:
·
Protection Staff Members
·
Other DRC Departments
(CCCM, Shelter, EcRec, HDP)
·
Community members
·
I/NGOs and local
authorities
·
Support teams (logistics,
finance, HR)
All DRC roles require the post-holder to master DRC’s
core competencies:
- Striving
for excellence: Focusing on reaching results while ensuring
efficient processes.
- Collaborating:
Involving relevant parties and encouraging feedback.
- Taking
the lead: Taking ownership and initiative while aiming for
innovation.
- Communicating:
Listening and speaking effectively and honestly.
- Demonstrating
integrity: Upholding and promoting the highest standards of
ethical and professional conduct in relation to DRC’s values and Code of
Conduct, including safeguarding against sexual exploitation, abuse and
harassment.
Contract length: December 31, 2026
Position Band: This position will be placed in the
Management (H2) band. Reports to the Protection Team Leader.
Start date: ASAP
Duty station: Turbah
Salary and conditions will be in accordance with Danish
Refugee Council’s National Terms of Employment.
How to Apply
Application process
All applicants must upload a cover letter and an updated CV
(no longer than four pages) in English. Applications sent by email will not be
considered.
Closing date for applications: October 22nd, 2025,
recruitment process is planned to start in maximum 2 weeks after the closing
date.
For further information about the Danish Refugee Council,
please consult our website drc.ngo.