Job Description
Protection Team
Leader
(Yemen – Taiz –
Al-Turbah)
Who are we?
The Danish Refugee Council assists refugees and internally
displaced persons across the globe: we provide emergency aid, fight for their
rights, and strengthen their opportunity for a brighter future. We work in
conflict-affected areas, along the displacement routes, and in the countries
where refugees settle. In cooperation with local communities, we strive for
responsible and sustainable solutions. We work toward successful integration
and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956,
and has since grown to become an international humanitarian organization with
more than 6500 staff. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity,
respect, independence and neutrality, participation, and honesty and
transparency.
About the role
Overall purpose of the role:
Under the direct supervision of the Protection Manager, and
the technical supervision of the Protection Specialist, the Protection Team
Leader (TL) will ensure the effective implementation of DRC’s protection
intervention in the Shamayateen and Mowzsit, with a specific focus on Case
Management (CM) services, Individual Protection Assistance (IPA) and
Psychosocial Support (PSS) activities, and Legal Aid interventions in the
assigned areas of operation. The Protection TL will be responsible for ensuring
excellent organization and coordination of the protection activities
implemented by DRC Protection team. They will provide technical and
organizational support to protection staff through daily guidance,
coordination, capacity-building, follow-up, monitoring, and reporting. The
Protection TL will also be responsible to maintain effective working
relationship with relevant stakeholders including community members, partners,
and clusters.
Main responsibilities:
Grants Management
- Ensure
the successful implementation of protection activities under their
supervision, including appropriate and timely spending plans for
activities to achieve program goals, procurement, use and distribution of
supplies and resources;
- Support
with project planning including work plans and target tracking to ensure
timely implementation of activities and successful achievement of targets;
- Support
the monitoring of financial commitments and expenditures against budgets
and provide timely feedback on budget follow-up to Protection Manager;
- Support
Protection Manager by contributing to and providing field-related inputs
for protection proposals.
- Monitor
and ensure the successful implementation of partners’ activities,
including appropriate and timely spending plans for activities and targets
tracking to achieve program goals.
Technical Support and Supervision
- Provide
technical support, supervision and guidance to the protection team, and
ensure that protection activities, including CM, IPA, PSS and legal, are
implemented in line with DRC SOPs and best-practices;
- Conduct
on-the-job coaching by undertaking field visits and providing feedback;
- Identify
technical gaps in the activities and identify/implement solutions to
address these gaps;
- With
the support of DRC Protection Specialist and Protection Manager, provide
capacity building to protection team members according to the identified
needs and agreed capacity building plans;
- Conduct
regular individual and group supervisions with protection staff to ensure
that cases receive all the necessary support, that lessons learned and
best practices are shared and challenges are mitigated;
- Facilitate
and attend case conferences for complex cases and ensure case conferences
are called involving relevant stakeholders;
- Ensure
and monitor the correct documentation of cases through review of files and
databases;
- Maintain
oversight of DRC community centers, ensuring that the spaces are safe and
accessible for all beneficiaries;
- Organize
the schedule of PSS activities in DRC community center and in IDP sites in
collaboration with PSS team;
- Ensure
that the PSS team provides services that are culturally sensitive,
non-discriminatory, and meet the needs of the target population.
- Support
DRC Protection Manager and PSS Specialist in the development of new PSS
curricula and activities, based on identified needs and beneficiaries’
suggestions;
- Ensure
confidentiality of information, and that data protection and
information-sharing protocols are respected;
- Review
staff caseloads to ensure they are manageable and respect sector’s
guidelines and share challenges and feedback with Protection Manager;
- Ensure
that Protection staff correctly store all protection activities’ documents
and tracking sheets, with hard copies matching soft copies on SharePoint,
and respecting data protection protocols.
Staff management
- Manage
the protection staff providing CM services, IPA, conducting PSS, and legal
activities
- Promote
team building and contribute to a respective and positive working
environment;
- In
collaboration with the HR department, participate to recruitment
process(es) of protection staff (shortlisting resumes, correcting tests,
conducting interviews, etc.);
- Support
the protection staff in the implementation of all protection activities,
orient new staff to DRC and the protection program in addition to
day-to-day management and supervision of the protection team under his/her
supervision;
- Ensure
that staff implement and respect best-practice and international standards
in protection;
- Ensure
the respect and implementation of HR procedures in accordance with DRC
Policies and Guidelines (i.e. daily management, disciplinary procedures,
performance appraisals, leaves management, trainings and capacity
building, etc.) in collaboration with the Human Resources department and Protection
Manager;
- Ensure
the adherence of his/her staff to DRC Code of Conduct, policies, rules and
regulations.
Monitoring and Reporting
- Submit
to the Protection Manager weekly and monthly reports on all protection
activities, developments in the external context and humanitarian
situation, and on project implementation progress;
- On a
monthly basis revise all protection’s activities tracking sheets, remove
confidential data and share a compiled version with Protection Manager for
revision and approval;
- On a
monthly basis submit the necessary data to Protection Manager to ensure
timely reporting on Activity Info;
- Regularly
coordinate with MEAL team to ensure PDM and PSM are conducted in a timely
manner, ensuring respect of confidentiality and following DRC SOPs and
best practices.
Coordination and representation
- Develop
and maintain effective working relationship with relevant stakeholders
including community members, partner agencies and service providers;
- Advocate
for the needs of vulnerable individuals both internally and through
coordination mechanisms through evidence-based advocacy;
- Maintain
an up-to-date service mapping of the service providers operating in the
area and share with the case management and PSS teams;
- Attend
Protection Cluster/s and coordination meetings as requested by Protection
Manager.
Other
- Any
other duties relating to the nature of the job as directed by the
Protection Manager and Protection Specialist;
- The TL
may be requested to attend emergent call for duty during emergencies, upon
the decision of line-manager;
- Maintain
positive work relationship within the team, and promote team-building
efforts in coordination with the Protection Manager;
- Comply
with DRC's Code of Conduct, program requirements and operational policies
at all times and report any concerns through the appropriate mechanism;
- Must
treat all partners and beneficiaries with dignity and respect.
Experience and technical competencies:
·
Relevant professional
experience on CM and PSS of not less than 4 (four) years;
·
Experience in management of
a team with proven leadership qualities;
·
Familiarity/prior
experience with DRC and its persons of concern (including internally displaced
persons, returnees, refugees) would be a distinct advantage;
·
Excellent knowledge and
understanding of local communities and customary rules;
·
Full respect for
client/organization confidentiality;
·
Demonstrated interpersonal
skills and respect for people with special needs and other vulnerability;
·
Ability to work in a
multicultural context as a flexible and respectful team player;
·
Ability to provide
technical support, trainings and supervision to Officers and Assistants;
·
Excellent writing,
reporting, and analytical skills;
·
Familiarity with
international protection and human rights legal standards would be a distinct
advantage;
·
Strong written and oral
communication skills, effective in representation and liaison with external
parties;
·
Excellent organizational
and planning skills as well as communication and inter-personal skills;
·
Punctuality and respect for
applicable rules and procedures;
·
Strong ability to organize
work, meet deadlines, maintain composure, work independently and prioritize
work under pressure, coordinate multiple tasks and maintain attention to
detail;
·
Self-motivation, goal/result-orientation
and team work;
·
Flexibility, creativeness,
tolerance and maturity;
·
Computer/IT literacy (OS
Windows, MS (Word, Excel in particular), etc.
Education:
·
University degree in
management, social sciences or similar field; proven field experience can be
accepted in lieu.
·
Advanced University degree
(Desirable)
Languages:
·
Arabic - Fluent, reading and writing
·
English - Fluent, reading and writing
Key stakeholders:
·
Protection Staff Members
·
Other DRC Departments (GFD, FSL, etc.)
·
Community members
·
I/NGOs and government services (health and CRA in
particular)
·
Support teams (logistics, finance, HR)
·
Protection Cluster
All DRC roles require the post-holder to master DRC’s
core competencies:
- Striving
for excellence: Focusing on reaching results while ensuring
efficient processes.
- Collaborating:
Involving relevant parties and encouraging feedback.
- Taking
the lead: Taking ownership and initiative while aiming for
innovation.
- Communicating:
Listening and speaking effectively and honestly.
- Demonstrating
integrity: Upholding and promoting the highest standards of
ethical and professional conduct in relation to DRC’s values and Code of
Conduct, including safeguarding against sexual exploitation, abuse and
harassment.
Contract length: Dec 31, 2026
Position Band: This position will be placed in the
Management (MG) band. Reports to Protection Manager
Start date: ASAP
Duty station: Taiz – Al-Turbah, Yemen
Salary and conditions will be in accordance with Danish
Refugee Council’s National Terms of Employment.
How to Apply
Female
staff are encouraged to apply
Application process
All applicants must upload a cover letter and an updated CV
(no longer than four pages) in English. Applications sent by email will not be
considered.
Closing date for applications: Oct 8, 2025, recruitment
process is planned to start in maximum 2 weeks after the closing date.
For further information about the Danish Refugee Council,
please consult our website drc.ngo.