Who are we?
The Danish Refugee Council (DRC) has delivered
humanitarian relief and development programming in Yemen since 2008. DRC
focuses on supporting refugees, migrants, and people displaced by conflict and
natural disasters, working especially in areas with access challenges. DRC
engages in protection, emergency, WASH, and mine risk education programming
among other sectors, and has hub offices in Sana'a, Aden, Hajjah, Hodeida, as
well as several other locations throughout Yemen.
In response to the critical and constantly evolving humanitarian
situation in Yemen, DRC has assumed a leading role in coordinating response at
IDP hosting sites. Working at IDP sites involves working together with
international and local organizations in order to coordinate implementation of
humanitarian activities, support community-based site management mechanisms,
and monitor standards, needs, and gaps.
DRC Yemen’s response
Under the supervision of the Protection Team Leader, the Protection
Assistant (Social Worker) is responsible for the delivery of
case management services and as per request in other locations in Hajja,
including protection assessment, case planning, service mapping, internal and
external referrals to relevant services, and delivery of Cash for Protection /
Individual Protection Assistance (IPA).
About the job
Overall purpose of the role
Case management service
provision
·
Provide protection
CM services in compliance with DRC SOPs and international guidelines and
standards, including assessment of protection risks, development and
implementation of case plan, follow-up, and case closure;
·
Refer cases
to internal and external services based on needs and upon consent, in line with
Protection Sector Minimum Standards on Referrals and DRC Referral SOPs,
ensuring to fill the necessary forms and the referrals tracking sheet;
·
Provide
Psychological First Aid (PFA) to individual in distress;
·
Fill CM forms
and CM tracking sheet, ensuring confidentiality, accuracy and timeliness under
the supervision of the Protection Officer and the Protection Team Leader;
·
Provide
awareness sessions to the individuals at risk and their family members whenever
needed;
·
Report to the
Protection Officer on complex cases for final approval on the needed actions to
be taken;
·
Support the
Protection Officer to coordinate with other NGOs and actors in the region to provide assistance to the clients and avoid any
duplication of services;
·
At all times
safeguard the safety and respect of the individual, in addition to the
confidentiality of his/her information and his/her right to access services
without any discrimination;
·
Attend weekly
individual supervision meetings and monthly group supervision meetings with the
Protection Team Leader to ensure adherence to standards of care and quality
case management.
Cash
for Protection
·
Identify
cases in need of cash for protection to mitigate protection risks and fill the
necessary form to request the assistance;
·
Request cash
advance at the beginning of each month and according to the needs, and ensure
that cash clearances are completed on time on Dynamics;
·
Record all
cases assisted in the Cash for Protection tracking sheet, ensuring
confidentiality, accuracy and timeliness under the supervision of the
Protection Officer and Team Leader;
·
After
provision of cash for protection ensure a proper follow up on the use of the
assistance and when requested by the Protection Officer conduct Outcome
Monitoring survey to assess the extent to which the assistance has supported in
achieving a protection outcome.
Monitoring and reporting
·
Produce and submit weekly reports and updated
databases/tracking sheets to the Protection TL;
·
Provide
inputs for monthly and quarterly reports to the Protection Team Leader
·
Accurately
update the CM, IPA and Referral tracking sheets, ensuing adherence to data
protection protocols;
·
Maintain
complete, accurate, and confidential case files to document client interactions
and interventions using DRC tools, ensuring adherence to data protection
protocols;
·
Ensure that all the IPA/CM/Referral
docs/forms are archived in the SP folders and in the locked cabinets, following
DRC protocols for archiving documents;
·
Participate
in weekly and monthly work planning as directed by the Protection Officer;
·
Support the
implementation of monitoring and evaluation tools and report on issues in the
implementation of the program.
Coordination and
representation
·
Collaborate
with other DRC sectors and NGOs to ensure a coordinated and collaborative
response to the provision of services and assistance for those benefiting from
case management;
·
Maintain
effective working relationship with relevant stakeholders including partner
agencies, community leaders, and service providers;
·
Ensure
up-to-date understandings of service providers operating in the area based on
available service mappings and coordination
with stakeholders.
Other
·
Uphold DRC's
mission, values, and principles of neutrality, do no harm, and
non-discrimination;
·
Treat all
partners and beneficiaries with dignity and respect;
·
Maintain
positive work relationship within the team;
·
Sign and
strictly abide to DRC Code of Conduct, program requirements and operational
policies at all times and report any concerns through the appropriate mechanism;
·
Any other
duties relating to the nature of the job as directed by Protection Team Leader.
Qualities and
experiences:
· 1-2
years of experience in protection related work with a focus on CM services for
adults at risk;
· Previous
experience providing counselling and/or psychosocial support services;
· Previous
experience providing case management services;
· Ability
to maintain confidentiality, respect, non-discrimination and safety of clients
at all times;
· Strong
understanding of basic counseling and psychosocial support concepts and previous
training in these areas strongly preferred;
· Ability
to discuss sensitive issues with respect and empathy;
· Excellent
interpersonal and problem-solving skills, creativity and flexibility;
· Strong
ability to organize work, meet deadlines, maintain composure, work
independently, prioritize work under pressure, coordinate multiple tasks and
maintain attention to detail;
· Willing
to collaborate with and support people from different ethnic groups and
different religions;
· Demonstrated
interest in humanitarian work and supporting people effected by conflict;
· Previous
experience in international organizations a strong advantage.
COMPETENCIES AND
VALUES
All DRC staff members are
expected to demonstrate the following core competencies:
o Striving for excellence – constantly and actively seeking
ways to develop professionally
o Collaborating – working respectfully with DRC staff,
partners, beneficiaries, and other stakeholders
o Taking the lead – showing positive initiative in
situations where leadership is required
o Communicating – ability to listen, give space, and convey
thoughts and ideas to others respectfully
o Demonstrating integrity – adhering to high personal and
professional ethical standards
Education:
o
Bachelor/Degree
in Social work, counseling, psychology, or closely related field; proven field experience can be
accepted in lieu.
Languages:
·
Arabic - Fluent, reading and writing
·
English - Desirable
Key stakeholders:
·
Community members
·
I/NGOs and
government services
We offer
Contract
length: DRC will offer the successful applicant a contract till 31st October 2026, renewable dependent on both
funding and performance.
Work
place: Hajjah with travel to the field.
Salary and conditions will be in
accordance with Danish Refugee Council’s Terms of Employment for National. This
position will be placed at level (NMI).
Application process
All applicants must send a cover letter and
an updated CV in English. Apply online on our link below. Applications sent by email will not be considered:
Closing date for applications: 27th Sep 2025.
Qualified female candidates are strongly
encouraged to apply.