Job Description
Senior Business Operations Associate (Human
Resource),CPCP - (2402325)
Grade: G7
Contractual Arrangement: Fixed-term appointment
Contract Duration (Years, Months, Days): 1 year
(Extendable, subject to availability of funds, satisfactory performance and
continuing need for the position)
Job Posting: May 1, 2024, 11:31:41 AM
Closing Date: May 22, 2024, 12:59:00 AM
Primary Location: Yemen-Sana'a
Organization: World Health Organization and
Other Entities
Schedule: Full-time
IMPORTANT NOTICE: Please note that the deadline
for receipt of applications indicated above reflects your personal device's
system settings.
JOB PROFILE SUMMARY
Under the supervision of the human resources officer and/or
senior operation officer, the incumbent will lead and manage teams of support
staff, delivering services and transactions as applicable in the relevant
office in one or more of WHO’s specialized operational areas and
sub-disciplines (such as finance, human resources, procurement and/or
information technology management.
DESCRIPTION OF DUTIES
The incumbent will perform all or part of the following, and
other related responsibilities as required by the needs of the office.•
Supervise the delivery of services and transactions in one or more of the
specialized operational areas and sub-disciplines (human resources management,
procurement, and/or information technology management).
Team Management
- Guide
and manage teams of focused specialized support staff administering the
delivery of efficient and effective services and transactions
- Quality
assure work products and processes, ensuring compliance with respective
procedures, guidelines, and policies.
- Justify
and escalate or approve procedural exceptions.
- Facilitate
the capture and sharing of best practices and ensure continuous learning
by the team.
- Introduce
work process improvements for team performance.
Advisory
- Provide
technical advice to clients, staff and partners on matters relating to
core service lines by briefing and interpret respective procedures,
rules, and regulations.
- Support
consistency in approach and compliance with respective procedures, rules,
and regulations.
Human resources support service
- Administration
of the human resources plan and the delivery of human
resources support services including contract management, staff
recruitment, selection, onboarding and briefing of new staff
Administration
- Undertake
delegated certifications and approvals under the applicable accountability
framework.
- Oversee
the delivery of the respective processes and standard transactions,
services, and work products to be aligned with business plans and
adhering to rules, regulations, and procedures.
- Identify
improved service line processes and procedures to enable optimal client
service, efficiency and effectiveness.
- Conduct
training in respective area of business operations support for clients and
staff.
- Represent
the head of operations.
- Perform
other related responsibilities as assigned.
RECRUITMENT PROFILE
Competencies
- Teamwork
- Respecting
& promoting individual and cultural differences
- Communication
- Setting
an example
- Moving
forward in a changing environment
Functional Knowledge and Skills
1- Knowledge of WHO rules, regulations, support procedures,
practices, rules, and regulations in one or more of the following specialized
operation's support disciplines:
Human resources support service
- Administration
of the human resources plan and the delivery of human
resources support services including contract management, staff
recruitment, selection, onboarding and briefing of new staff
2- In-depth knowledge of additional operational service
areas with less complex rules and procedures, as required, such as: :
- primary
support for logistics and transportation administration, including
warehouses, exemption documents, management of office vehicles,
supervision of drivers and all related activities.
- administration
of the inventory of supplies and organizational assets.
- travel
administration, processing requests, visa issuances, flight and hotel
bookings, travel claims and follow-up on travel-related issues
3-Team management and facilitation skills, including to
brief and explain procedures to other members of staff.
4- Strong interpersonal skills.
5- Flexibility to adapt to competing priorities and work in
a fast-paced environment.
Education Qualifications
*Essential:
Completion of secondary education Training and certification
in administration and /or human resource management.
Desirable:
A university degree in business administration or a
related field (HR).
Experience
*Essential:
- A
minimum of ten years of progressively responsible work experience relevant
to the position in human resources.
Desirable:
- Experience
in administrative support positions within WHO or another United Nations
agency. Experience in Oracle-based systems or another enterprise resource
planning system
Use of Language Skills
- Excellent
knowledge of English and Arabic.
Other Skills (e.g. IT)
- Proficiency
in computers and office software packages, handling of web-based
management systems, Enterprise Resource Planning (ERP) systems and
Cloud Management Enterprise System such as Workday.
REMUNERATION
Remuneration comprises an annual base salary starting at USD
27,814 (subject to mandatory deductions for pension contributions and health
insurance, as applicable) and 30 days of annual leave.
How to Apply
ADDITIONAL INFORMATION
- This
vacancy notice may be used to fill other similar positions at the same
grade level
- Only
candidates under serious consideration will be contacted.
- A
written test and/or an asynchronous video assessment may be used as a form
of screening.
- In
the event that your candidature is retained for an interview, you will be
required to provide, in advance, a scanned copy of the
degree(s)/diploma(s)/certificate(s) required for this position. WHO only
considers higher educational qualifications obtained from an institution
accredited/recognized in the World Higher Education Database (WHED), a
list updated by the International Association of Universities (IAU)/United
Nations Educational, Scientific and Cultural Organization (UNESCO). The
list can be accessed through the link: http://www.whed.net/. Some
professional certificates may not appear in the WHED and will require
individual review.
- According
to article 101, paragraph 3, of the Charter of the United Nations, the
paramount consideration in the employment of the staff is the necessity of
securing the highest standards of efficiency, competence, and integrity.
Due regard will be paid to the importance of recruiting the staff on as
wide a geographical basis as possible.
- Any
appointment/extension of appointment is subject to WHO Staff Regulations,
Staff Rules and Manual.
- The
WHO is committed to creating a diverse and inclusive environment of mutual
respect. The WHO recruits and employs staff regardless of disability
status, sex, gender identity, sexual orientation, language, race, marital
status, religious, cultural, ethnic and socio-economic backgrounds, or any
other personal characteristics.
- The
WHO is committed to achieving gender parity and geographical diversity in
its staff. Women, persons with disabilities, and nationals of
unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion)
are strongly encouraged to apply.
- Persons
with disabilities can request reasonable accommodations to enable
participation in the recruitment process. Requests for reasonable
accommodation should be sent through an email to reasonableaccommodation@who.int
- An
impeccable record for integrity and professional ethical standards is
essential. WHO prides itself on a workforce that adheres to the highest
ethical and professional standards and that is committed to put the WHO
Values Charter into practice.
- WHO
has zero tolerance towards sexual exploitation and abuse (SEA), sexual
harassment and other types of abusive conduct (i.e., discrimination, abuse
of authority and harassment). All members of the WHO workforce have a role
to play in promoting a safe and respectful workplace and should report to
WHO any actual or suspected cases of SEA, sexual harassment and other
types of abusive conduct. To ensure that individuals with a substantiated
history of SEA, sexual harassment or other types of abusive conduct are
not hired by the Organization, WHO will conduct a background verification
of final candidates.
- WHO
has a smoke-free environment and does not recruit smokers or users of any
form of tobacco.
- For
information on WHO's operations please visit: http://www.who.int.
- WHO
also offers wide range of benefits to staff, including parental leave and
attractive flexible work arrangements to help promote a healthy work-life
balance and to allow all staff members to express and develop their
talents fully.
- The
statutory retirement age for staff appointments is 65 years. For external
applicants, only those who are expected to complete the term of
appointment will normally be considered.
- Please
note that WHO's contracts are conditional on members of the workforce
confirming that they are vaccinated as required by WHO before undertaking
a WHO assignment, except where a medical condition does not allow such
vaccination, as certified by the WHO Staff Health and Wellbeing Services
(SHW). The successful candidate will be asked to provide relevant evidence
related to this condition. A copy of the updated vaccination card must be
shared with WHO medical service in the medical clearance process. Please
note that certain countries require proof of specific vaccinations for
entry or exit. For example, official proof /certification of yellow fever
vaccination is required to enter many countries. Country-specific vaccine
recommendations can be found on the WHO international travel and Staff
Health and Wellbeing website. For vaccination-related queries please
directly contact SHW directly at shws@who.int.
- This
post is subject to local recruitment and will be filled by persons
recruited in the local commuting area of the duty station.
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this link for detailed guidance on completing job applications: Instructions for candidates
Interested candidates are kindly requested to apply
online. The vacancies may be accessed through:
- Career
portal (WHO staff/internal): https://careers.who.int/careersection/in/jobdetail.ftl?job=2402325&tz=GMT%2B03%3A00&tzname=Asia%2FAmman
- Career
portal (external candidates): https://careers.who.int/careersection/ex/jobdetail.ftl?job=2403703
The system provides instructions for online application
procedures.
Interested candidates are kindly requested to observe the
closure date and time outlined on the requisition at the time they access it
through Stellis. This deadline; set by the system, reflects your personal
device’s system setting. Applications received after the closure of the
requisition are not accepted.
NB.: For assessment of your application, please ensure that:
1- Your profile is properly completed and updated;
2- All required details regarding your qualifications,
education, and training are provided;
3- Your experience records are entered with elaboration
on tasks performed at the time.
4- Kindly note that CVs/PHFs inserted via LinkedIn are not
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