Job Description
- Position
Title: Support Services Officer
- Number
of Vacancy: 1
- Duty
Station: Aden
- Position
Category: Full-time 1 AND Regular 1
- Duration
of Assignment: till January 2026
- Deadline: 13
July 2025
About Mercy Corps:
Mercy Corps is a leading global organization powered
by the belief that a better world is possible. In disaster, in hardship, in
more than 40 countries around the world, we partner to put bold solutions into
action — helping people triumph over adversity and build stronger communities
from within.
Program / Department Summary:
The Support Services Department plays a crucial role
in ensuring the smooth operation by providing essential administrative,
technical, and logistical assistance. The support team provides support core
operational core functions such as HR, Security, and operations which includes
Logistics, IT, procurement, Administration, assets…etc.
General Position Summary:
The support Services Officer is responsible for
providing day-to-day support to the program and other support reams, ensuring
programs and operations at Mercy Corps are running smoothly under the direct
supervision of Mercy Corps Yemen’s Support Services Manager. Ensuring the
relevant support functions are operating in alignment with the organization’s
policies, procedures and best practices.
Essential Job Responsibilities
HR:
- Primary
responsible person for all Aden recruitments, ensuring full compliance
with global and Mercy Corps Yemen policies.
- Ensure
proper administration of MCY Taiz city benefits.
- Monthly
payroll timely process with necessary documentation and proper
filing.
- Support
all global initiatives at office level.
- Regularly
updating all tracking tools.
- Support
with the offboarding process for departing team members.
- Follow
up on annual and mid-terms performance reviews.
- Ensure
monthly close out processes with Social Security and Taxes as per Yemen
laws.
- Regularly
keeping up to date records on HCM and archives.
Security:
- Monitors
the security environment and communicates changes to management and staff
with routine briefings, recommendations/advises and alerts.
- Provides
security briefings and updates to new hires, visitors and as needed.
Ensures security orientation is integrated with standard office
operational systems.
- Update
the security communication phone tree and implement accordingly by sending
alerts/advisories and head count procedures.
- Implement
the Safety & Security Management Plan in the field.
- Updating
of the external safety and security incidents matrix (data bases)
- Ensure
that an efficient and well-established vehicle/staff tracking system is in
place and the tracking file is sent to the Support Service Manager for
comments/feedback.
- Lead
the Risk Assessment process at regular intervals for any new areas. Make
sure that both primary and secondary routes/roads in MC operational areas
are assessed/recommended and well identified/briefed to the staff.
Operations:
- Manage
all Mercy Corps and donor assets according to the Field Asset Management
Manual.
- Manage
all Mercy Corps vehicles and transport needs according to the Field Fleet
Management Manual.
- Manage
all Mercy Corps warehousing and material management needs according to the
Field Warehouse Management Manual.
- Ensuring
fleet management complies with MC standards through appropriate allocation
and safe use of vehicles (and generators) and servicing & maintenance
schedules are constantly adhered to.
- Ensuring
the validity and availability of all vehicle documents (Insurance, Log
sheets, Fuel Coupons, Trip Tickets etc.).
- Ensuring
that all contracts related to logistics are tracked, valid and up to date
e.g. Fleet Rental Agreements, Fleet Maintenance Agreement etc.
- Arrange
the required accommodation for Mercy Corps staff & visitors at
times.
- Full
understanding of MC procurement policies.
Safeguarding
- Actively
learns safeguarding and integrates it into their work, including
safeguarding risks and mitigations related to their area of work.
- Practices
the values of Mercy Corps including respecting the dignity and well-being
of participants and fellow team members.
- Encourages
openness and communication in their team; encourages team members to
submit reports if they have any concerns using reporting mechanisms e.g.
Integrity Hotline and other options.
- If
relevant, briefing or training any external personnel such as when working
with service contractors or subaward partners.
Supervisory Responsibility
- Office
Cleaner
Accountability
- Reports
Directly To: Support Services Manager
- Works
Directly With: Other HR team members, Finance, Ops, and other Mercy Corps
team members.
Knowledge and Experience:
- University
degree in HR, security, finance, business administration or related field.
- Minimum
three experiences in a similar role managing at least two main functions
in the required fields for this role(HR, ops, and security), with one year
experience in INGOs.
- High
level of integrity and the ability to maintain the confidentiality of sensitive
information.
- Ability
to multi-task and deal with sensitive issues with diplomacy and
discretion.
- Attention
to detail.
- High
potential to learn and implement new skills.
- Excellent
organizational skills and interpersonal skills.
- Excellent
computer skills, Microsoft Office Suite and Microsoft Windows.
- Excellent
written and spoken in English.
Success Factors:
For the support services officer success hinges on a
combination of specific behaviors and attitudes. At the time of hire, critical
soft skills include strong communication and interpersonal abilities, enabling
effective collaboration with team members and stakeholders. A proactive
attitude and problem-solving mindset are essential for anticipating and
addressing HR, security and operational challenges. As the role develops,
adaptability becomes increasingly important to navigate evolving security
threats and operational demands. Continuous learning and a commitment to
professional development ensure the officer stays updated with the latest
industry practices. Additionally, maintaining a high level of integrity and
ethical standards is crucial for building trust and ensuring compliance with
security protocols. Overall, a balance of vigilance, flexibility, and a
collaborative spirit is key to long-term success in this position.
Team Efficiency and Effectiveness
Achieving our mission starts with how we build our
team and collaborate. By bringing together individuals with a variety of
experiences, backgrounds, and perspectives, we strengthen our ability to solve
complex challenges and drive innovation. We foster a culture of trust and
respect, where every team member is valued for their contributions, empowered
to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process,
and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that
does not tolerate discrimination on any basis. We actively seek out different
backgrounds, perspectives, and skills so that we can be collectively stronger
and have sustained global impact.
We are committed to providing an environment of respect and psychological
safety where equal employment opportunities are available to all. We do not
engage in or tolerate discrimination on the basis of race, color, gender identity,
gender expression, religion, age, sexual orientation, national or ethnic
origin, disability (including HIV/AIDS status), marital status, military
veteran status or any other protected group in the locations where we
work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all
individuals we come into contact with through our work, whether team members,
community members, program participants or others, are treated with respect and
dignity. We are committed to the core principles regarding prevention of sexual
exploitation and abuse laid out by the UN Secretary General and IASC and have
signed on to the Interagency Misconduct Disclosure Scheme. By applying
for this role an applicant confirms that they have not previously violated an
employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding
or trafficking policy. We will not tolerate child abuse, sexual exploitation,
abuse, or harassment by or of our team members. As part of our commitment to a
safe and inclusive work environment, team members are expected to conduct
themselves in a professional manner, respect local laws and customs, and to
adhere to Mercy Corps Code of Conduct Policies and values at all times. Team
members are required to complete mandatory Code of Conduct e-learning courses
upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct
during the recruitment process, please report this to Mercy Corps Integrity
Hotline (integrityhotline@mercycorps.org).
الصون و الأخلاق
ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين
نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو
المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة
بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة
الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام
الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم
لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال
والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح
مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب
أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن
يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام
بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما
يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد
السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير
لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور
(integrityhotline@mercycorps.org).
Living Conditions
The position is based in Aden, and it may require
travel to other program areas.
Ongoing Learning
In support of our belief that learning organizations
are more effective, efficient and relevant to the communities we serve, we
empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development.
Accountability To Participants
Mercy Corps team members are expected to support all
efforts toward accountability, specifically to our participants and to
international standards guiding international relief and development work,
while actively engaging participant communities as equal partners in the
design, monitoring and evaluation of our field projects.
Important Notice:
Mercy Corps never charges candidates any fees at any
stage of the recruitment process. If you are asked to make a payment for a job
opportunity claiming to be from Mercy Corps, it is a scam.
All official communication from Mercy Corps will
come from an example@mercycorps.org email address. We do not contact candidates
via Gmail, Yahoo, WhatsApp, or other unofficial channels.
If you receive a suspicious job offer, please report
it to us immediately.
How to Apply
Interested and qualified candidates should:
- Use
the below link to apply for the position following the right application
process.
- Send
their application in English language, filling all required information
and attach a copy of their CV.
- We
highly encourage female candidates to apply.
- Only
shortlisted candidates will be contacted.
Link: