Psychosocial Support (PSS) Worker

TITLE: Psychosocial Support (PSS) Worker



Project: HI Health and Inclusion projects in Yemen


Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

Handicap International is a not-for-profit organisation with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission. For more details on the association: http://www.handicap-international.fr/en/s/index.html


Under the direct supervision of the Project Officer, deliver centre-based comprehensive rehabilitative care for war affected persons in Yemen through mobile and static teams.


Line manager:  Project Officer (PO)

Technical Line manager: Field Technical Advisor - PSS (FTA)

Team Managed: None


Under the direct responsibility of the PO you will be responsible to:  

Identify specific needs of programme beneficiaries, contribute to the assessment of these needs, and/or directly assess these needs as required:

·         Ensure holistic assessment and identification of beneficiary and caregiver needs (i.e., basic needs, psychosocial, protection)

·         Identify, register and analyse beneficiaries specifics needs (disabilities and vulnerabilities) in collaboration with rehabilitation counterparts  

Provide: PSS services, case follow-up, and referral

·         Provide PFA and basic PSS supports to beneficiaries in line with technical guidelines

·         Conduct follow-up session with beneficiaries

·         Identify appropriate additional PSS services and develop beneficiary action plan for engagement

·         Conduct PSS group sessions for beneficiaries and their care givers in line with technical guidelines and recommendations of technical referents (i.e., PSS Field Technical Advisor, PSS Technical Advisor, PSS Technical Referent)

·         Conduct additional and/or follow-up need assessments of beneficiaries in order to identify need of additional PSS services (e.g., psychosocial support group sessions, referral to specialized services)

·         Provide information for and referral to other services as appropriate

·         Provide case orientation to relevant HI team members (e.g., PO, PSS FTA, Rehab FTA, Inclusion FTA, Rehab TO) for internally referred cases

·         Provide case orientation to relevant HI team members for externally referred cases (e.g., Project Officer, PSS FTA)

·         All services and intervention to be provided in close collaboration with rehabilitation teams.

Reporting and documentation: Completion and safe/confidential storage of beneficiary data and program information

·         Completion and filing of beneficiary data collection forms (quantitative and qualitative) through the use of program tools (e.g., assessment form, follow-up form, referral form, final assessment and discharge form, etc.)

·         PSS group session reports

·         Caseload monitoring form

·         Any other reports upon request of line manager and/or technical referents (e.g., training/capacity building reports)

Coordination and communication

·         Maintain regular communication with health facility staff and other stakeholders in the health facilities

·         Liaise with health facility staff and other relevant stakeholder to ensure referral of beneficiaries to other services as necessary

Participate in analysis and reporting of global issues in the affected population

·         Participate in qualitative analysis of different kinds of issues (e.g., psychosocial, protection) at individual, familial and community level

·         Report to field team, line managers, and PSS FTA information you collect in the field regarding humanitarian actors activities and constraints

Demonstrate ethical and professional practices:

·         Respect beneficiary confidentiality

·         Respect and promote HI’s policies and report to your line manager any violation of HI policies among teams or partners

·         Address needs and requests in a professional manner

·         Report any incident or act that causes or may cause harm to beneficiaries or others

·         Interact with children with the presence of their parent/caregiver

·         Respect any refusal of treatment

Demonstrate willingness to improve professional competences including:

·         Motivation at and in your work

·         Willingness to improve knowledge and skills through active participation in training and capacity building activities

·         Respect for each team member’s position, work, and specialty

·         Adaptability to special situations or demands (e.g., additional reporting, mobile/static team assignment, etc.)

·         Contribution to the culture of being a constructive, holistic team to carry out quality analysis and response for disabled and vulnerable persons

Required profile


·         Proven human science degree (psychologist, sociologist, social worker, Law, …etc.)

·         Professional experience in MHPSS services to vulnerable persons in the humanitarian context.


·         Experience in MHPSS community-based approach;

·         Experience in MHPSS at the health facility.

·         Experience in adult trainings;

·         Experience in protection and case management;

·         Experience in GBV and/or child protection;

·         Experience in community mobilization and awareness raising activity.

·         Experiences in the field of vulnerability and/or disability and/or outreach community-based approach.

Note: This job profile must remain flexible to respond to additional tasks or changes as identified by the line manager.


The working hours are the following: 8:00 am to 4:30 pm with half hour lunch break.

Note: Working time can go up to 48 hours per week (according to the country labor law) if it is required by the volume of activities and by the line manager.


Yemen mission takes place in a sensitive environment regarding security of Handicap International staff and assets. Handicap International employee commits to observe utmost respect of personal and professional ethics, to adhere to principles of neutrality and impartiality, and to ensure necessary levels of discretion within and outside working space. Not respecting this clause will lead to disciplinary action and have immediate dismissal as a result.

Any breach of the above mentioned responsibilities, of the Internal Regulation or of Terms and Conditions of Engagement may be sanctioned by a written warning or immediate dismissal if appropriate.

Job Conditions

·         The salary will be defined according to HI’s existing salary scale

·         Based in MOKHA, with frequent movements to the field

·         30 day leave/year + benefits (transport allowance, health insurance, life insurance)

·         The working hours are the following: 8:00 to 16:30 (with 30 minutes lunch break) from Sunday to Thursday.

·         Note that working time can go up to 48 hours per week (according to the Yemen labor law) if it is required by the volume of activities and by the line manager. 

How to Apply

·         Interested candidates may please send their CV with cover letter in English, with the reference in the email subject: YEME/HR/2020/PROG/PSSW/MOKHA+ Applicant full name
Deadline for applications is 11:30 pm on (Wednesday 23rd September 2020)

·         Please address all applications to: yemen.mokha.recruitment@yemen.hi.org

·         Please note that only shortlisted candidates will be contacted. 

Handicap International, is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates, including persons living with disabilities, to apply to become a part of our organization. Please note that only shortlisted candidates will be contacted.